Serving all 54 African nations
Flagship Event

Africa Customer Experience Summit & Awards 2026

The continent's premier gathering of customer experience leaders, practitioners and innovators.

19 – 20 November 2026Date
Harare International Conference CentreHarare, Zimbabwe
CX Leaders
Practitioners
Executives

Hosted by African Council of Customer Experience Organizations

Africa Customer Experience Summit & Awards 2026
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About this event

Africa Customer Experience Summit & Awards 2026

Join Africa's premier customer experience event bringing together CX leaders, practitioners and innovators from across the continent. This year's programme explores the digital transformation of customer experience and how African organisations can connect, differentiate and thrive in an increasingly digital world — culminating in the Africa CX Awards gala celebrating excellence across the continent.

What to expect

  • Keynotes from leading African and global CX voices
  • Practical masterclasses and breakout sessions
  • The Africa CX Awards gala dinner
  • Continental networking with 500+ delegates
  • Launch of the annual State of CX in Africa report
Tickets

Choose your pass

Individual Delegate

USD 250

Full 2-day access

ACXO Member

USD 180

Discounted member rate

Group (5+)

USD 200 pp

Per delegate, groups of 5+

Awards Gala Only

USD 90

Gala dinner access

Ready to help shape the future of customer experience in Africa?

Join a growing continental community of organisations and professionals raising the standard of CX — one member, one benchmark, one Africa.