Serving all 54 African nations
Programme

Accredited CX Industry Awards

Continental awards that recognise and celebrate outstanding customer experience across Africa.

Overview

What this programme offers members

The Africa CX Awards spotlight organisations, teams and individuals delivering exceptional customer experience. Independent, criteria-based judging makes the awards a credible marker of excellence and a powerful motivator for continuous improvement.

What's included

  • Annual continental awards
  • Independent expert judging
  • Multiple sector & discipline categories
  • Winners' benchmark case studies
  • Recognition & media profile
  • Regional qualifying rounds
The cost of going without

When excellence goes unrecognised, high-performing teams lose momentum and the wider market loses the role models that raise everyone's game.

How to Join

Your membership journey

01

Apply

Choose your membership category and submit a short application. Individuals, organisations and institutions are all welcome.

02

Review

Our membership team reviews your application and confirms the category, benefits and any accreditation requirements.

03

Onboard

Once confirmed, you're welcomed into the Council, listed in the member directory and given access to standards, research and events.

04

Grow

Engage with programmes, certification, community and benchmarking to continuously advance your CX capability and recognition.

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Ready to help shape the future of customer experience in Africa?

Join a growing continental community of organisations and professionals raising the standard of CX — one member, one benchmark, one Africa.