Whether you're an organisation raising your CX game or a professional advancing your career, there's a place for you in the African Council of Customer Experience Organizations.
From multinational organisations to individual practitioners and students, ACXO welcomes the whole customer experience ecosystem. Final fees and criteria are confirmed by the Secretariat on application.
For companies and enterprises embedding customer-centricity. Includes accreditation, team access, directory listing and discounted programmes.
For practitioners, managers and leaders in CX. Access accredited certification pathways, community, events and the professional register.
For students building a future in customer experience. Discounted access to learning, mentorship and the community.
For universities, colleges and research institutions collaborating on CX curricula, research and thought leadership.
For public institutions committed to improving citizen and service-user experience across their services.
For technology providers, consultancies and solution partners in the CX ecosystem seeking to connect with members.
Membership is more than a badge — it's access to the standards, knowledge, people and recognition that help you and your organisation grow.
Access recognised CX certification pathways and the ACXO accreditation mark that signals verified customer-centricity.
Use continental research, indices and benchmarking to measure your CX against peers and prove the ROI of improvement.
Join special-interest groups, regional chapters, mentorship and events with CX leaders from across the continent.
Become eligible for the Africa CX Awards and member spotlights that put your excellence on a continental stage.
ACXO members span the industries that shape the African customer's everyday experience. Here's how we support CX in each.
Helping banks, microfinance, SACCOs and insurers embed customer-centricity, trust and service excellence.
Supporting telcos to deliver consistent, high-quality customer experience across every channel and touchpoint.
Raising the standard of shopper experience across physical retail and fast-growing African e-commerce.
Partnering with public institutions to make citizen and service-user experience a measurable priority.
Improving the patient and caregiver experience across hospitals, clinics and health services.
Championing service excellence that showcases African hospitality to the continent and the world.
Building fairer, clearer and more trusted customer experiences across the insurance value chain.
Helping utilities turn essential-service delivery into a positive, reliable customer relationship.
Setting quality and wellbeing standards for Africa's fast-growing contact-centre and BPO sector.
Join a growing continental community of organisations and professionals raising the standard of CX — one member, one benchmark, one Africa.
