What this programme offers members
ACXO convenes practitioners, academics and industry to develop shared CX standards and codes of practice. We also engage regulators and policymakers to advance customer protection and service-quality expectations across African markets.
What's included
- Continental CX standards & codes
- Sector-specific guidelines
- Policy & regulatory engagement
- Consumer-protection advocacy
- Public consultations
- Standards adoption support
The cost of going without
Fragmented, undefined standards let poor service go unchallenged — customers pay the price and credible organisations get no recognition for doing better.